Please contact us as soon as you are able to if you need to cancel a session or class.
Virtual/Online Kinesiology sessions: Any private session cancelled with less than 24 hours notice will be subject to a late-cancellation fee of $65 + GST charged to the client. The only exception to this will be a medical issue or acute illness. To avoid this fee, please call us with at least 24 hours notice to cancel or reschedule a private Kinesiology session.
If a client does not show up for a private virtual/online Kinesiology session, the client will be charged the full amount for the session.
Group Classes: All registered clients are able to have one make-up class per (1-month) paid session. The client must email or phone us and clearly state their intention to miss AND state a date to make up the missed class prior to the end of the class you will be missing. If we do not receive notification of the date you intend to make up the missed class before the end of that class, there will not be an opportunity to make up the class. Classes must be made up within the current paid session.
Private In-Person Kinesiology sessions (currently not available until Phase 3 of the BC Restart Plan): There will be no cancellation fees or restrictions for cancelling an in person session if you are feeling ill or have any symptoms of being ill. If an in-person visit needs to be cancelled within 24 hours for any other reason other than acute illness, please refer to the Virtual/Online Kinesiology session policy above.